Updated 16th January 2021
Terms and Conditions of Three Gables Holiday Letting.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
*The return of a booking form and payment of booking deposit constitutes an acceptance of our Terms and Conditions*
Bookings are confirmed on receipt of the booking form and receiving a 10% non refundable booking fee and a deposit of 25% (=35%) of the holiday cost. The balance of the rental will be due for payment 56 days before the arrival date; you will be sent email notification that the balance is due. If your payment has not been received 56 days before the commencement date we will assume that you wish to cancel. If the booking is made within 56 days of the arrival date payment will be due in full. No entry to the property will be allowed without payment, in full, being cleared beforehand.
During June to September and other busy periods bookings will run from Saturday to Saturday. Outside of these times we will do our best to meet your preferred dates. The letting period will run from 5.00pm on the day of your arrival and we ask that you leave the house in a clean and tidy state and strip the beds by 9.45am on the day of your departure.
A 10% booking fee which is non-refundable if the holiday is cancelled plus a 25% deposit will be required to secure the booking. The full balance of your holiday will be due 8 weeks (56 days) before the start of your stay as well as a damage deposit of £250 to be repaid to the lead hirer within 10 days of you leaving the property in a clean and tidy condition with no damage having occurred. We will send you a reminder email a week before your balance is payable and a final reminder on the due date. If payment is not made by the due date or you do not contact us, your holiday dates will be re-advertised as a cancellation..
The booked period may not be sub-let, and is limited to the people stated on the booking form,. No-one other than those named on the booking form may sleep at the property. You may invite friends to visit during the days but must inform us prior to their visit, but the number of people overnight in the property must not exceed ten. It is a condition of booking that the property is occupied as a holiday let; it in no way constitutes a tenancy.
Other charges that could be incurred during your stay:
Failure to leave house in a clean condition will incur an extra cleaning charge of £30 per hour.
Overstaying (15 minutes over standard check out time) £25
Lock call out charge £75, (+ locksmith costs and call out charge)
Cleaning up of dog mess from garden and grounds £50
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
If your booking has to be cancelled because Three Gables is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
Whilst we are guaranteeing to refund or reschedule all cancellations that occur due to Government lockdowns, travel restrictions and Tier systems, we cannot cover for your personal health should you contract Covid before or during your holiday.
If your booking has to be cancelled because Three Gables has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Three Gables for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport, adverse weather conditions. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
Cancellations must be notified to Three Gables by phone and email and once received in writing we will confirm the cancellation request.
Three Gables will apply the scale shown in the table below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.
Number of days before start of holiday that notification of Cancellation is received* The percentage of total booking value payable by the customer
More than 60 days 10% of the booking cost(booking fee)
45 - 59 days 40% of the booking cost
30 - 44 days 50% of the booking cost
15 -29 days 75% of the booking cost
3-15 days 90% of the booking cost
0 -2 days 100% of the booking cost
*In order to ensure speedy receipt, and thereby processing, of cancellations, Three Gables recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by Three Gables. Any amounts due for refunding will be made on booked departure date.
On receipt of the cancellation, the above Chart states the amount that the Customer remains liable for at that point in time.Three Gables will then use reasonable endeavours to obtain a replacement booking. In the event that we are is successful in obtaining a replacement booking, we will will refund to the Customer the total amount paid by the Customer for the booking less the 10% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 10% booking fee equals £900, – £100 rebooking shortfall, = Refund of £800.
It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. We strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
There are several options which include cover for Covid related cancellations available from organisations like Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com
If you have booked your ferry tickets with us travelling with Wightlink or Red Funnel, you may cancel the tickets up to 24 hours before the departure time and a refund will be issued minus an administration fee of £10 per ticket.
As far as the law allows, Three Gables Holidays, its employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon.
You indemnify Three Gables Holidays against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
Free internet access is provided for guests’ use. BT fibre You agree to reasonable and lawful usage of this service.
Before your holiday the property will have been cleaned and the inventory checked, any damages should be reported within 24 hours. All equipment utensils etc. must be left clean and the property must be left clean and tidy at the end of the hire period including correct disposal of rubbish/waste for recycling and disposal of dog mess from the garden/grounds Please strip the beds of sheets/duvet covers and leave all towels in the bathrooms. Suitable cleaning materials will be found within the property for this purpose ( please note it is the tenant’s responsibility to ensure the safe storage of cleaning materials, particularly in the presence of children). We reserve the right to charge for excess cleaning and by accepting our terms and conditions you authorise us to deduct the payment for this from the damage deposit.
Three Gables is a pet friendly holiday home and we welcome well behaved dogs and other family pets. However we do advise that there is livestock in the area and that all pets must be kept under the owner’s control. All pets are to be treated with a topical flea and tick repellent three (3) days prior to arrival
Maximum 3 dogs welcomed at £20 per pet
If you have more we try to be flexible. Please contact us on our Enquiry form
We also have many guests who do not bring pets so please abide by our house rules for pets.
Please clean up after your dog/s - both inside and out. Please bag and bin all deposits as we often have families with children staying at Three Gables.
If you do like your dog/s to curl up with you on furniture then please bring and use your own throws/towels. There are some provided for emergencies kept in the Utility Room. Feel free to wash any throws and towels, but please use the Petwear Wash Bag provided to prevent dog hairs in the washing machine.If you do use the towels provided by us for your dog/s, please ensure they are washed and dry by the time you leave.
Please throughly clean the house including dog hairs from the rugs before you leave, if the property requires extra cleaning or dogs have been in the bedrooms or an uncovered sofa we will charge for the extra cleaning costs.
Dogs are only allowed upstairs if this has previously been discussed with us. We do try to be flexible and recognise some pets do like to sleep near their owners. There is a stair gates for the stairs, please ensure it is shut during the daytime to stop your dog/s going upstairs unaccompanied. We have lovely bedding so please don’t let your dog/s on the beds .Any evidence of pets on furniture or bedding will incur extra cleaning fees
Leaving your dog/s alone in the house - we would prefer this is only done in the kitchen area and only if you are confident that your dog/s will settle if left alone in crates. If you know they suffer from separation anxiety, please do not leave them unsupervised for any period. It’s just not fair on your dog/s In the unlikely event of your dog/s causing any damage, this will be taken from your damage/security deposit (see conditions). There is plenty of room to set up your own crate in the kitchen. Guests should prevent pets from producing excessive noise at a level that disturbs neighbours.
On arrival please read the information in the welcome pack. It contains details on the operation of domestic systems and appliances as well as other important and useful information that will hopefully enhance your stay.
We would encourage guests to make use of the outside and the BBQ but please be careful and remember that all items and garden are used at the guests own risk .Be aware that there are steps and grassed slopes in the garden area as these may be slippery at times. Please bear in mind you are responsible for you children's safety whilst at the property.
We cannot accept liability for problems outside our reasonable control such as breakdowns of domestic appliances, plumbing, wifi etc. although every effort will be made to rectify problems as soon as they are reported. In the case of Internet access every effort is made to ensure that the broadband is working but no guarantee is given or liability accepted if a breakdown or fault occurs before or during a tenants stay at the property. We will endeavour to organise repairs as quickly as possible with the third party supplier. However a resolution may not be immediately possible.
If the hirer is not entirely satisfied with the accommodation offered, they should contact the proprietors immediately and we will attempt to resolve the problem. Every effort is taken to ensure the accuracy of the description of the property but furniture and appliances may sometimes have to be replaced.
The proprietors reserve the right to refuse accommodation to any persons whose behaviour interferes with the comfort and enjoyment of neighbours or other tenants, or is deemed unacceptable by the proprietors. If you commit a serious breach of our terms and conditions we have the right to terminate your booking and if you are already at the property we may require you to leave without refund.
The person booking the property will be responsible for the obligations and conditions of the booking.
The proprietors cannot accept responsibility or liability for any personal injury sustained by any person, or damage to, or loss of any property brought to the premises, including your vehicle in the car parking area.
All damages and losses caused by pets or guests will be charged in full.
All the utilities including TV, Internet connection, bed-linen is provided with no extra charge.
Please bring your own bath and beach towels.
The Hirer shall permit the Landlord or his agent the right of entry to the property at all reasonable times for the purpose of inspection or to carry out repairs deemed necessary to the property or equipment including gardening.
There is a no smoking or vaping policy inside the property. Please smoke or vape outside.
And finally, we ask that you respect the house, consider the next guests and most importantly we hope you have a very happy holiday and will return again in the future.