Bookings are confirmed on receipt of the booking form and receiving a 10% non refundable booking fee and a deposit of 25% of the holiday cost (35%).The balance of the rental will be due for payment 56 days before the arrival date; you will be sent email notification that the balance is due. If your payment has not been received 56 days before the commencement date we will assume that you wish to cancel. If the booking is made within 56 days of the arrival date payment will be due in full. No entry to the property will be allowed without payment, in full, being cleared beforehand.
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
You can cancel your Booking and obtain the following refunds of the lodging costs you have paid for
*please note booking fees(10%) are non refundable in all cases*
90% for cancellation 60 days before the Holiday Commencement Date.
50% for cancellations 59 - 30 days before the Holiday Commencement Date
25% for cancellation 29 - 7 days before the Holiday Commencement Date
No refunds for less than 7 days
**COVID19 if you are unable to travel or we are unable to accommodate you due to government guideline full refunds will be given. Proof of postcode for tier 3 or 4 and positive test/track and trace notification will be required**
For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. You will be reimbursed at check-out date of original booking.
If you have booked your ferry tickets with us travelling with Wightlink or Red Funnel, you may cancel the tickets up to 24 hours before the departure time and a refund will be issued minus an administration fee of £10 per ticket.
In the event of circumstances beyond our control(force majeure)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking.
If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.