Cancellation and booking notes
Bookings are confirmed on receipt of the booking form and receiving a 10% non refundable booking fee and a deposit of 25% of the holiday cost (35%).The balance of the rental will be due for payment 56 days before the arrival date; you will be sent email notification that the balance is due. If your payment has not been received 56 days before the commencement date we will assume that you wish to cancel. If the booking is made within 56 days of the arrival date payment will be due in full. No entry to the property will be allowed without payment, in full, being cleared beforehand.
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
If your booking has to be cancelled because Three Gables is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
Whilst we are guaranteeing to refund or reschedule all cancellations that occur due to Government lockdowns, travel restrictions and Tier systems, we cannot cover for your personal health should you contract Covid before or during your holiday,
If your booking has to be cancelled because Three Gables has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Three Gables for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport, adverse weather conditions. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
Cancellations must be notified to Three Gables by phone and email and once received in writing we will confirm the cancellation request.
Three Gables will apply the scale shown in the table below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.
Number of days before start of holiday that notification of Cancellation is received* The percentage of total booking value payable by the customer
More than 60 days 10% of the booking cost(booking fee)
45 - 59 days 40% of the booking cost
30 - 44 days 50% of the booking cost
15 -29 days 75% of the booking cost
3-15 days 90% of the booking cost
0 -2 days 100% of the booking cost
*In order to ensure speedy receipt, and thereby processing, of cancellations, Three Gables recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by Three Gables. Any amounts due for refunding will be made on booked departure date.
On receipt of the cancellation, the above Chart states the amount that the Customer remains liable for at that point in time.Three Gables will then use reasonable endeavours to obtain a replacement booking. In the event that we are is successful in obtaining a replacement booking, we will will refund to the Customer the total amount paid by the Customer for the booking less the 10% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 10% booking fee equals £900, – £100 rebooking shortfall, = Refund of £800.
It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. We strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
There are several options which include cover for Covid related cancellations available from organisations like Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com
If you have booked your ferry tickets with us travelling with Wightlink or Red Funnel, you may cancel the tickets up to 24 hours before the departure time and a refund will be issued minus an administration fee of £10 per ticket.
In the event of circumstances beyond our control(force majeure)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking.
If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.